Performance coaching is not about disciplinary action, nor is it about accountability (although it may promote accountability in the long term). It is really about leadership development – teaching your team of supervisors, managers and leaders the skills and behaviors that are necessary to perform their jobs as efficiently as possible in order to get the best results for themselves and the company.
Performance coaching is not about telling your management team what to do; it is about telling them how to get the best results from their people and processes. If you are experiencing mediocre productivity, ongoing conflict or high turnover, you should look first at your management team. They are the root cause for success and failure. There is an old Chinese proverb that says,
To effectively conduct performance coaching sessions, you must first understand the root cause of poor performance. This is also the way that true leaders serve, they get down to the level that they can best be used.
Performance is a function of both ability and motivation.