“the specific collection of values and norms that are shared by people and groups in an organization and that control the way they interact with each other and with stakeholders outside the organization.”
In addition to the organizational culture, there are also subcultures at work. These subcultures are a part of the ‘organizational culture’. When conflict arises in the work environment it is most likely arising from different sets of values within those subcultures.
Example: The culture in sales is different from accounting. What may be considered ‘right behavior’ in one department may not viewed as appropriate in the other.
What is interesting is that ‘behavior’ is what you see. It’s how people approach problems, people, the pace of the environment and procedures. However, what is motivating the particular behavior that you see is what a person values. It could be that a person values helping others. The decisions they make about spending time helping others may be viewed as wasting time by those who do not highly value altruistic behavior. If that person is their manager, you can see how a conflict and frustration can arise.
Values or motivators are formed over time through a person’s experiences in life. Those experiences will cluster and beliefs are formed.