Trust is an inside-out process and is built on character and competence within a company.
The hidden truth about trust in business:
* Trust is an economic driver, not merely a soft virtue. Trust always affects two outcomes, namely: speed and cost. When trust goes down, speed will also go down and costs will go up; and when trust goes up, speed will go up and costs will go down.
* Trust is the number one competency of leadership needed today because we are operating in a low-trust environment.
* Trust is a learn-able competency. The idea of “smart trust,” saying that if trust can be built like a skill, then people need to extend “smart trust.”
A company’s trust is deep, practical, and comprehensive. Trust inspires hope.