If you don’t have the discipline to put a plan in place to actually achieve your New Year’s Resolutions, don’t make them. Ouch!
Customer service is the single most pressing problem for small business owners and people in any service or sales operation, especially at the retail level. This book by Ken Blanchard (Customer Mania!: It’s Never Too Late To Build a Customer Focused Company) is a simple, powerful, actionable plan to help you get focused this year!
Ken Blanchard influenced the day-to-day operations of all my companies. the truth is that Ken has been doing it thousands of business owners around the world. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world’s largest restaurant company.
Are you an entrepreneur that is looking to serve your ideal customers, or are you looking to serve your own interests?
Do you have a plan for 2014? Plans to build a business to serve your customers?